All organizations have a function to perform, such as producing products or services. If there are disruptions, these organizations cannot function as intended. Some examples of these disruptions are delays, overtime, stressful employees, repetitive mistakes, rejects, rework, frequent schedule changes and long lead time. These disruptions are costly. They are also difficult to single out and quantify.
The cost incurred by these disruptions is usually not reported. They are the hidden costs of operations.
Operations Strategic Review (OSR) by Australia Quality Group is a scientific, systematic and documented way to identify and quantify hidden costs in operations.

OSR is a report that lists all these disruptions. OSR also show how much these disruptions are costing the organisation in terms of time and money. Top-level management such as Directors, CEOs, Vice Presidents and General Managers may use this report to develop short term and long term strategies because the report is presented scientifically with measurable data and is easy to understand

Who is it for?
This review is for organisations that have experienced one or more of the following circumstances:
● Not sure how or where to start a process improvement initiative
● Implemented improvement processes, however, achieved limited or no desirable results
● Attempted to identify and prioritise improvement efforts without much success
● Process improvement initiative lacking in a systematic approach
● Unable to identify what improvement tools to use
● Difficulties in quantifying issues in terms of time and money
● The existing improvement initiative is not systematic and not scientific
● Not able to quantify potential savings from an improvement project

Methodology:
Our OSR consultants will spend time on-site performing studies on your operations. We will review the process from end-to-end depending on the scope of work.
We will holistically look at your operations from customer’s demand, product offerings, inventory control, product flow, information flow, quality performance, operation efficiency and effectiveness (OEE) and Delivery-In-Full-On-Time (DIFOT) performances.